Rancho La Puerta's reservations staff is able to serve you seven days a week. Call us Monday through Friday, 6:00 a.m. to 6:00 p.m., or weekends 8:00 a.m. to 4:30 p.m., Pacific Time. From the U.S., phone toll-free:
1(800) 443-7565
Worldwide, (858) 764-5500
Or book
your reservations online, anytime.
For general questions regarding the particulars of your stay, our Reservations Office is open Monday through Friday, 6:00 a.m. to 6:00 p.m., Pacific Time, and weekends 8:00 a.m. to 4:30 p.m.
By E-mail
reservations@rancholapuerta.com
By Facsimile
858-764-5560
By U.S. Mail
Staff member's name
% Rancho La Puerta
P.O. Box 69
Tecate, CA 91980
FRONT DESK OPERATOR
By telephone:
(011) 52-665-654-9155
By Facsimile:
(011) 52-665-654-1108
CONCIERGE
(Contacting a guest immediately, lost items, etc. Please do not send advertising and/or marketing proposals to this address—see Communications, below)
SENDING AN OVERNIGHT LETTER OR PACKAGE (I.E. BIRTHDAY GIFT OR FORGOTTEN ITEM) TO A GUEST
Please note: Most large packages/boxes (not overnight letters) must be picked up in person by a guest on the U.S. side of the border in Tecate, U.S.A., so your recipient will have to leave the Ranch with one of our drivers, return to the border, and cross into the U.S. –a time-consuming process that interrupts the Ranch experience.
Hence, you may wish to consider this difficulty when shipping a packaged or boxed item to a guest at Rancho La Puerta. Our shop sells most essential items that a guest may have forgotten to bring, or our concierge can arrange for almost any other purchasing needs in town —unless it’s something quite unique to your needs. Some commonly shipped items include hiking boots, books, cameras, and medicine.
Don’t hesitate to call our Concierge if you wish to surprise a guest with a gift or flowers; they can make all arrangements and personalize your present without you having to ship anything.
Attn: Guest or Staff member's name
Indotel, S de RL de CV
% R.L. Jones
476 Tecate Road
Tecate, CA 91980
Tel. (619) 478-5324
Business hours: Monday – Friday, 8:00am – 4:00pm. Closed on weekends.
GENERAL MANAGER
Roberto Arjona
Box 69
Tecate, California, 91980 USA
011-52-665-654-9155
rarjona@rancholapuerta.com
ACCOUNTING
Questions about your bill, invoice, etc.
CHARITABLE DONATION REQUESTS
Please send requests for charitable donations to:
PUBLIC RELATIONS
Media relations, press visits, hi-res images etc.:
Roma Maxwell
Tel:858.869.5543
rmaxwell@rancholapuerta.com
J Public Relations
Tel: 619.255.7069
rlp@jpublicrelations.com
MARKETING
Proposals, advertising, community events, other marketing ideas and opportunities can be directed to:
Roma Maxwell
Tel:858.869.5543
rmaxwell@rancholapuerta.com
GROUP SALES, MEETINGS, SPECIAL EVENTS, AND RETREATS
We welcome partnerships with groups (such as family celebrations), corporate travel planners, retreats, and other special events:
Roma Maxwell
Tel:858.869.5543
rmaxwell@rancholapuerta.com
FITNESS AND PROGRAM DIRECTOR
Barry Shingle
bshingle@rancholapuerta.com
GUEST SPEAKER, WORKSHOP LEADER PROGRAM
Victoria Larrea
vlarrea@rancholapuerta.com
