Cancellation Policy

acrobat2011Download our cancellation and date change policy pdf

Within Same Calendar Year

  • More than 30 days’ notice: No date change fee.
  • 29 to 15 days’ notice: No date change fee.
  • 14 Days or less: $250 date change fee; Balance held on account for one year towards a future visit. 
  • Day of arrival: $1,000 cancel fee; The remaining balance will be held on account for a visit in the same calendar year

Not Within Same Calendar Year

  • More than 30 days’ notice: No date change fee (Discounts do not carry over).
  • 29 to 15 days’ notice: $250 date change fee; Balance moves forward to new date (Discounts do not carry over).
  • 14 Days or less: $500 date change fee; Balance held on account for one year towards a future visit (Discounts do not carry over).
  • Day of arrival: 50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit

CANCELLATION POLICY

Standard Policy (No Cancellation Fee Waiver)*

  • More than 30 days’ notice: $500 deposit held on account for one year towards a future visit.
  • 29 to 15 days’ notice: $500 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $1,000 cancel fee per person, per week; Balance held on account for one year towards a future visit.
  • Day of arrival: Full amount forfeited.

With Cancellation Fee Waiver (Cost = $100 at time of deposit)*

  • More than 30 days’ notice: $500 Refunded,
  • 29 to 15 days’ notice: $250 cancel fee per person, per week. Balance Refunded.
  • 14 Days or less: $500 cancel fee, per person. Balance held on account for one year towards a future visit.
  • Day of arrival cancellation:  50% of payment will be forfeited; The remaining 50% will be held on account for one year towards a future visit

Note: All deposits and cancellation penalties shown above are per-person. There are no refunds extended to those who arrive late or depart early.

*Didn’t add on the Cancellation Fee Waiver at the time of deposit but now think you might need it?
You can add it for $200, as long as your arrival date is more than 30 days away. Unfortunately, it cannot be added within 30 days of arrival.

Late Arrivals / Early Departures
There are no refunds or adjustments extended to those who arrive late or depart early.

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